Fulltone 70 Pedal BC Fuzz

came in a big box but without a single item of packaging so it was bouncing around all the way from Germany to ireland. the item sort of worked, there was sound going through, but it wasn't right, something was off and the light did not light to indicate the pedal being switched on.

I contacted Thomann through the email provided with my order, and no one replied. I was very disappointed by this. as ive always had good experiences with Thomann, a few days later I sent another email, asking why I was never contacted the first time and stating my dissatisfaction, I got no apology whatsoever, all I got was the return docket. not a single word from anyone. it has made me very unsure of using Thomann again.

the lack of care in the packing of the item and the way in which my efforts to contact someone were treated. I would say, maybe think twice before using Thomann again.